FirstBank has introduced a short lived service disruption affecting key digital banking channels, leaving some clients unable to finish transactions.
In a round issued on Thursday, the bank disclosed that the downtime is at the moment impacting transactions carried out on FirstMobile, FirstOnline, and it’s *USSD (894#) banking platforms.
“Please learn that we’re at the moment experiencing some downtime affecting transactions to different banks on FirstMobile, FirstOnline, and USSD platforms. Clients might due to this fact expertise delayed or declined transactions,” the round learn.
All Arms-on Deck to Resolve Points
The lender acknowledged the inconvenience brought about and guaranteed clients that its technical workforce, in collaboration with associate service suppliers, is working across the clock to revive full performance.
“We remorse the inconveniences this may increasingly trigger and respect your endurance and understanding throughout this time.
“Our workforce is working with our companions to revive providers as rapidly as potential, and we are going to present updates as soon as providers are totally restored,” the bank added.
Digital Banking Growth Regardless of Challenges
The service disruption comes barely two months after FirstBank launched facial biometric expertise on its cellular banking software, FirstMobile, in a bid to strengthen customer expertise and improve safety.
The characteristic permits clients to enroll and activate their gadgets seamlessly with out the necessity for a debit card.
Utilizing superior facial recognition and anti-spoofing detection, the innovation is designed to guard customers in opposition to impersonation and fraudulent makes an attempt.
In line with the bank, the biometric replace caters to a various vary of customers, together with new clients with out debit playing cards, diaspora clients, card-free customers, and people with misplaced or expired playing cards.
What You Ought to Know
By increasing onboarding choices, FirstBank famous that it goals to make fund transfers, invoice funds, and different digital transactions extra dependable and handy for its over 42 million clients.
Regardless of the present downtime, FirstBank reaffirmed its dedication to digital innovation and customer service excellence, assuring that normalcy will quickly be restored.
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