Kenya Airways pays NCAA high-quality over mistreatment of Nigerian passenger

Kenya Airways has paid the sanction imposed by the Nigerian Civil Aviation Authority (NCAA) over client safety breaches, together with the high-profile incident involving Nigerian passenger Gloria Ibukun Omisore.

Whereas the airline complied with the high-quality, the NCAA emphasised that fee doesn’t tackle the underlying points that led to the penalties.

The event was confirmed in a press release posted on Thursday by Michael Achimugu, NCAA’s Director of Public Affairs & Client Safety, on his official X account.

“After various conferences, together with a go to to the NCAA by the Kenyan Excessive Commissioner to Nigeria and officers from the airline and JKIA, Kenya Airways has, on Wednesday 17/09/2025, paid the sanction price as penalty for the Gloria Omisore and different client protection-related infractions,” the assertion learn partially.

It added, “Whereas commending the airline for complying with the willpower of the NCAA, we should remind that the timeframe for the decision of the instances for which this sanction was introduced has since elapsed. Due to this fact, the fee of sanction fines doesn’t conclude the problems.” 

The NCAA emphasised that sanctions aren’t supposed to punish operators however to enhance flight operations, security requirements, and passenger dealing with protocols. Kenya Airways maintains a long-standing relationship with Nigeria, and the authority expects enhancements within the airline’s processes to raised serve passengers sooner or later.

Backstory 

The sanctions stem from an incident in February 2025, when Ms. Omisore was allegedly denied boarding on the second leg of her connecting flight from Nairobi to Paris, regardless of holding a ticket from Lagos to Manchester by way of Nairobi and Paris.

• Kenya Airways cited her lack of a required Schengen visa as the rationale for denying boarding and supplied an alternate route by way of London, which she allegedly declined. The scenario escalated right into a verbal altercation, with the airline claiming alleged inappropriate conduct from Ms. Omisore.
• NCAA Director of Public Affairs & Client Safety, Michael Achimugu, criticized the airline’s dealing with of the incident, highlighting a long-standing sample of alleged mistreatment of Nigerian passengers.
• He questioned why the airline allowed Ms. Omisore to board the preliminary Lagos flight regardless of potential visa points and famous that Kenya Airways allegedly didn’t present well timed alternate options or acceptable assist in the course of the incident. The NCAA additionally requested CCTV footage to substantiate the airline’s claims.

Whereas the fee of the sanction price demonstrates Kenya Airways’ willingness to adjust to NCAA rules, the authority reiterated that the airline should tackle operational and procedural shortcomings to stop comparable occurrences.

The NCAA confirmed it’ll proceed monitoring the airline’s Nigeria operations to safeguard passenger rights and guarantee correct dealing with of journey documentation.