NCAA warns home airways to course of ticket refunds inside 14 days 

The Nigeria Civil Aviation Authority (NCAA) has warned home airways in opposition to telling passengers that ticket refunds take longer than the official 14-day timeframe.

The announcement was made on Monday by Michael Achimugu, Director of Public Affairs & Client Safety at NCAA, by way of his official X account, emphasizing that airways can not set their very own refund timelines.

The warning follows experiences that some carriers have informed passengers that refunds may take as much as 4 weeks, in clear violation of Half 19 of the NCAA Laws 2023, which stipulates that refunds have to be accomplished inside 14 days.

“Home airways NEED to cease telling passengers that their refund course of takes 4 weeks. There can’t be two captains-in-command on an plane.  

“The NCAA rules are clear concerning the timeframe for ticket refunds, and it’s 14 days. Half 19 of the NCAA Laws 2023 stays in power. Operators can not create a special rule on this regard,” the assertion learn partly.  

Passengers who expertise delays in refunds are suggested to ahead communications from airways to [email protected], [email protected], and [email protected]. The NCAA acknowledged that deceptive passengers with longer refund timelines undermines regulatory authority and is unfair to shoppers.

What it is best to know 

To know what Half 19 of the NCAA Laws says about ticket refunds and reimbursements, Nairametrics gives an in depth rationalization. The rules shield passengers within the occasion of flight cancellations, delays, or schedule adjustments, guaranteeing airways observe clear guidelines.

For home flights, airways should course of refunds instantly if paid in money or inside 14 days if paid by way of bank switch, cheque, journey voucher, or different agreed strategies.

• Passengers whose flights are canceled or disrupted can select full reimbursement for unused parts, re-routing on the earliest alternative, or re-routing at a later date handy to them, topic to seat availability.
• Customers may cancel a ticket inside 24 hours of buy, for tickets purchased not less than seven days earlier than departure, and obtain a full refund or maintain the ticket for as much as six months.
• Home passengers could also be entitled to 25% of the ticket value as compensation for involuntary cancellations or delays, except the airline gives well timed discover or proves the disruption was brought on by extraordinary circumstances. Refunds and compensation may be issued in money, bank transfers, cheques, or, with passenger settlement, journey vouchers redeemable in any respect airline shops.

Half 19 of the NCAA Laws ensures passengers are handled pretty, airways stay accountable, and the home aviation trade operates underneath clear client safety requirements. Nonetheless, experiences point out that some home carriers have been falling in need of these guidelines, telling passengers that refunds may take longer than the stipulated 14-day timeframe.