The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, has urged staff of the Commission to improve customer service, demonstrate accountability and respond promptly to stakeholders’ concerns.
Maida gave the charge in Abuja on Tuesday, October 6, 2026, during activities marking Customer Service Week 2026, themed “Going the Extra Mile.”
He said service delivery remained central to the Commission’s mandate, stressing that its policies, decisions and regulatory interventions should improve the experience of stakeholders and support the development of Nigeria’s communications sector.
According to him, going the extra mile requires listening carefully, responding promptly, explaining decisions clearly and following through on commitments.
He noted that providing updates without waiting for inquiries, helping stakeholders understand processes and taking responsibility for resolving complaints were practical ways to improve service delivery.
The NCC chief executive observed that as services become increasingly digital, stakeholders expect efficiency, transparency and responsiveness.
While acknowledging the role of technology in meeting these expectations, he said judgment, empathy and professionalism remained essential to effective service delivery.
Maida thanked NCC staff for their contributions across different departments, including consumer complaints management, engagement with licensees, regulatory processes, communications and internal support services.
He emphasised the importance of internal service, noting that the quality of assistance employees provide to one another directly affects the Commission’s overall performance.
“When we share information promptly, respond to colleagues and work effectively across departments, we help the whole Commission perform better,” he said.
The NCC boss also acknowledged consumers, industry partners and other stakeholders, describing their feedback as essential to identifying areas of strength and those requiring improvement.
He urged staff to identify and address recurring service delivery challenges, including delayed responses, cumbersome processes and complaints whose underlying causes required attention.
Maida further called on employees to treat stakeholders with courtesy and respect, uphold integrity and take ownership of their responsibilities.
He said such everyday actions would build public trust in the Commission and strengthen confidence in its work.
The NCC chief executive urged staff to sustain the spirit of going the extra mile beyond the commemorative week, stressing that service excellence should remain a year-round commitment.
