Ikeja Electric Plc has started refunding customers who previously paid for electricity meters under the Meter Asset Provider programme.
The electricity distribution company announced this during its September virtual stakeholder engagement, a monthly meeting where it provides customers with updates and addresses issues affecting its services.
Ikeja Electric said eligible customers would receive their refunds as credits added to their electricity vending transactions during the approved refund period.
According to the company, customers can check the status of their refunds online using their meter or account numbers.
The refund dashboard shows information such as the cost of the meter, number of refunds made, monthly refund amount, total amount refunded and the date of the last refund.
It also provides the applicable refund token, which is sent to the customer’s registered phone number or email address.
Ikeja Electric advised customers who have questions or complaints about their meter refunds to use its official complaint channels or visit the nearest undertaking office.
The company also used the stakeholder engagement to warn customers against using unauthorised electricians.
Olaniyi Olayiwola, Head of Quality, Health, Safety and Environment, said recent incidents involving unsafe electrical work had led to fatalities.
He warned customers against allowing unqualified persons to climb Ikeja Electric poles, work on power lines, tamper with electrical installations or carry out illegal connections.
“Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us,” Olayiwola said.
He advised customers not to confront people carrying out dangerous electrical activities themselves. Instead, they should contact Ikeja Electric through its designated safety emergency channels.
Olayiwola also urged residents and communities to keep a safe distance from high voltage power lines.
He said encroachment on electricity infrastructure and inadequate space around power lines remained major safety concerns.
Meanwhile, Kingsley Okotie, Head of Corporate Communications, urged customers to rely on Ikeja Electric’s official communication and complaint channels for accurate information and quick resolution of complaints.
Okotie said the company’s engagement with customers was aimed not only at providing information but also at helping them stay safe, seek assistance and resolve their concerns.
